Hope Scholarship Education Service Provider Coordinator

Salary: $45,000- $55,000; salary commensurate with training and experience. Full-time employees of the West Virginia State Treasurer’s Office (WVSTO) are eligible for Public Employee Insurance Agency benefits and a number of other benefits available to state employees.

Location: Charleston, WV

Job Type: Full-Time Permanent; Not in the Classified Service; FLSA: Non-Exempt

Division: WVSTO Hope Scholarship

Reports To: Executive Director, Hope Operations

Nature of Work:

Under general supervision, this position coordinates the recruitment and training of Education Service Providers (ESPs) for the West Virginia Hope Scholarship Program. ESPs include organizations/individuals providing allowable education services to Hope Scholarship students, such as nonpublic schools, microschools, tutors, therapists, etc. The position will serve as the primary point of contact for ESPs needing assistance or with questions about the program. The position will be responsible for monitoring ESPs for compliance with program rules and for providing regular communication about the program to such providers. The position also reviews and approves service offerings submitted by ESPs for purchase by program participants.

Job Duties:

• Acts as the main point of contact and liaison for ESPs participating in the West Virginia Hope Scholarship Program. • Manages and updates Hope Scholarship ESP lists and ensures the Hope Scholarship website contains the most current information. • Reviews new provider request form submissions and establishes accounts in the online portal for ESPs meeting the minimum program requirements. • Reviews product/service offering submissions from ESPs to determine if they are appropriate for approval as qualifying expenses under program rules. • Provides technical assistance for ESPs with questions or experiencing issues through monthly open office hour webinars and as needed based on calls and emails from ESPs. • Provides technical assistance to nonpublic schools with questions or issues related to tuition and fees or student withdrawals. • Recruits ESPs to participate in the program to provide as many educational opportunities for students as possible. • Represents the program at local conferences, meetings, and open houses. Single day travel is required as well as occasional overnight stays. • Ensures approved ESPs are aware of program rules and monitors for compliance as needed. • Assists with the maintenance of the ESP Handbook and School and Provider Portal Guides in conjunction with the contracted program manager. • Prepares content for the Hope Scholarship newsletter as needed. • Responds to emails and other written inquiries regarding ESP related issues. • Answers the Hope Scholarship phone line and responds to voicemails from ESPs and program participants. • Serves as the back-up for the Hope Scholarship Family Outreach Coordinators and Individualized Instructional Plan Specialist. • Prepares activity reports and submits to Assistant Treasurer and Executive Director.

Minimum Qualifications:

Bachelor’s degree from a regionally accredited college or university required; two to four years of related experience and/or training; or equivalent combination of education and experience.

Required Knowledge, Skills, and Abilities:

• Ability to communicate effectively, both orally and in writing. • Ability to organize and present information in a clear, concise, and appealing format. • Ability to speak effectively before civic groups, business groups, and related associates. • Knowledge of the Microsoft Office Suite and in-house designed systems. • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. • Ability to work cooperatively and courteously with others. • Temperament to communicate with a variety of personalities in a tactful, pleasant, and professional manner. • Thoroughness and careful attention to detail.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to remain in a stationary position and occasionally move about inside the office to access file cabinets, office machinery, etc.; observe, inspect, and assess documents; regularly operate computer and other standard office productivity machinery including, but not limited to computers, calculators, other office machinery, phones, printer/copiers, and filing cabinets; frequently communicate internally with other Treasurer’s Office staff; frequently communicate with external stakeholders; and position self to access office areas needed or to operate office machinery.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Hope Scholarship Education Service Provider Coordinator may occasionally be required to attend and participate in meetings and public functions out of the office including evenings and weekend events, both indoors and outdoors. Noise levels are usually moderate.

HOW TO APPLY:

Email resume or inquiries to resumes@wvsto.gov by June 9, 2026.

The State Treasurer's Office provides equal opportunities to all employees and applicants for employment without regard to race, sex, color, religion, national origin, age, disability, veteran status, or any other factors made unlawful under applicable federal and state laws. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. Applicants have rights under the following Federal Employment Laws:Family Medical Leave Act and Equal Employment Opportunity.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

This job opportunity is not in the classified service and is not covered under the Administrative Rule of the WV Division of Personnel. Therefore, interested persons must apply directly to the hiring agency as indicated above.